Cheshire West and Chester Council
Tenant Satisfaction Measures 2025/26
CouncilNorth5,262 homesRegulator code 00EW
In 2025/26, 62.8% of Cheshire West and Chester Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (131st of 160).
That is down 2.7 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was communal areas.
Compare Cheshire West and Chester Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 62.8% | 70.6% | Bottom | ▼ −2.7 |
| TP02Satisfaction with repairs | 67.4% | 74.4% | Bottom | ▲ +0.1 |
| TP03Time taken for repairs | 64.1% | 71.3% | Bottom | ▲ +1.0 |
| TP04Well-maintained home | 66.9% | 71.4% | 3rd | ▼ −0.6 |
| TP05Safe home | 75.7% | 76.8% | 3rd | ▼ −1.4 |
| TP06Listens and acts | 61.5% | 60.2% | 2nd | ▼ −1.8 |
| TP07Keeps tenants informed | 68.1% | 71.4% | 3rd | ▼ −1.9 |
| TP08Fair and respectful | 77.6% | 77.0% | 2nd | ▼ −3.0 |
| TP09Complaints handling | 28.6% | 32.3% | 3rd | ▼ −7.3 |
| TP10Communal areas | 44.0% | 66.2% | Bottom | ▼ −5.7 |
| TP11Neighbourhood contribution | 66.0% | 64.2% | 2nd | ▲ +0.8 |
| TP12Anti-social behaviour | 67.4% | 57.6% | Top | ▼ −0.2 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.6% | 3.6% | 2nd | ▲ +1.6 |
| RP02_1Non-emergency repairs on time | 83.7% | 85.7% | 3rd | ▲ +8.1 |
| RP02_2Emergency repairs on time | 91.0% | 95.2% | Bottom | ▼ −6.4 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 98.4% | 100.0% | Bottom | ▼ −1.6 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 102.3 per 1,000 homes | 51.8 | Bottom | ▲ +15.3 |
| CH01_2Stage 2 complaints rate (lower is better) | 30.3 per 1,000 homes | 10.8 | Bottom | ▲ +18.8 |
| CH02_1Stage 1 responded in time | 99.3% | 88.0% | Top | ▲ +52.3 |
| CH02_2Stage 2 responded in time | 96.9% | 86.3% | 2nd | ▲ +6.7 |
| NM01_1ASB cases rate (lower is better) | 47.5 per 1,000 homes | 37.3 | 3rd | ▲ +12.4 |
| NM01_2Hate incident cases rate (lower is better) | 0.60 per 1,000 homes | 0.60 | 2nd | ▼ −0.30 |
Quartiles and medians compare Cheshire West and Chester Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 547 responses, margin of error ±4.0 points.
Other councils in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.