Charnwood Borough Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands5,373 homesRegulator code 31UC
In 2025/26, 69.8% of Charnwood Borough Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (86th of 160).
That is up 1.1 points on 2024/25. Against other councils, its strongest result was safe home and its most room to improve was anti-social behaviour.
Compare Charnwood Borough Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 69.8% | 70.6% | 3rd | ▲ +1.1 |
| TP02Satisfaction with repairs | 75.5% | 74.4% | 2nd | ▲ +1.8 |
| TP03Time taken for repairs | 69.4% | 71.3% | 3rd | ▲ +1.9 |
| TP04Well-maintained home | 71.8% | 71.4% | 2nd | ▲ +3.5 |
| TP05Safe home | 79.0% | 76.8% | 2nd | ▲ +3.8 |
| TP06Listens and acts | 60.7% | 60.2% | 2nd | ▲ +3.0 |
| TP07Keeps tenants informed | 71.3% | 71.4% | 3rd | ▲ +2.8 |
| TP08Fair and respectful | 77.6% | 77.0% | 2nd | ▲ +2.4 |
| TP09Complaints handling | 34.5% | 32.3% | 2nd | ▲ +1.9 |
| TP10Communal areas | 65.0% | 66.2% | 3rd | ▲ +3.3 |
| TP11Neighbourhood contribution | 65.2% | 64.2% | 2nd | ▲ +4.1 |
| TP12Anti-social behaviour | 56.0% | 57.6% | 3rd | ▲ +2.7 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 3.9% | 3.6% | 3rd | ▼ −2.3 |
| RP02_1Non-emergency repairs on time | 84.4% | 85.7% | 3rd | ▲ +27.9 |
| RP02_2Emergency repairs on time | 82.1% | 95.2% | Bottom | ▲ +11.9 |
| BS01Gas safety checks | 99.3% | 99.9% | Bottom | ▲ +0.6 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 48.0 per 1,000 homes | 51.8 | 2nd | ▼ −2.60 |
| CH01_2Stage 2 complaints rate (lower is better) | 6.90 per 1,000 homes | 10.8 | 2nd | ▲ +0.10 |
| CH02_1Stage 1 responded in time | 96.1% | 88.0% | 2nd | ▲ +4.8 |
| CH02_2Stage 2 responded in time | 100.0% | 86.3% | Top | ▲ +43.2 |
| NM01_1ASB cases rate (lower is better) | 100.5 per 1,000 homes | 37.3 | Bottom | ▲ +11.2 |
| NM01_2Hate incident cases rate (lower is better) | 1.70 per 1,000 homes | 0.60 | Bottom | ▼ −11.7 |
Quartiles and medians compare Charnwood Borough Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,509 responses, margin of error ±2.1 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.