Central Bedfordshire Council
Tenant Satisfaction Measures 2025/26
CouncilSouth5,571 homesRegulator code 00KC
In 2025/26, 66.1% of Central Bedfordshire Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (112th of 160).
That is up 5.2 points on 2024/25. Against other councils, its strongest result was communal areas and its most room to improve was anti-social behaviour.
Compare Central Bedfordshire Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 66.1% | 70.6% | 3rd | ▲ +5.2 |
| TP02Satisfaction with repairs | 71.2% | 74.4% | 3rd | ▲ +5.3 |
| TP03Time taken for repairs | 66.8% | 71.3% | 3rd | ▲ +3.5 |
| TP04Well-maintained home | 67.5% | 71.4% | 3rd | ▲ +6.7 |
| TP05Safe home | 73.7% | 76.8% | 3rd | ▲ +8.5 |
| TP06Listens and acts | 55.3% | 60.2% | 3rd | ▲ +3.9 |
| TP07Keeps tenants informed | 71.5% | 71.4% | 2nd | ▲ +5.5 |
| TP08Fair and respectful | 73.2% | 77.0% | 3rd | ▲ +2.4 |
| TP09Complaints handling | 30.6% | 32.3% | 3rd | ▼ −0.6 |
| TP10Communal areas | 67.5% | 66.2% | 2nd | ▲ +1.5 |
| TP11Neighbourhood contribution | 60.8% | 64.2% | 3rd | ▲ +0.8 |
| TP12Anti-social behaviour | 52.2% | 57.6% | Bottom | ▼ −1.6 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 9.3% | 3.6% | Bottom | ▼ −4.5 |
| RP02_1Non-emergency repairs on time | 57.1% | 85.7% | Bottom | ▼ −2.7 |
| RP02_2Emergency repairs on time | 88.1% | 95.2% | Bottom | ▲ +3.4 |
| BS01Gas safety checks | 99.7% | 99.9% | 3rd | ▼ −0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | ▲ +3.1 |
| BS03Asbestos surveys | 99.3% | 100.0% | Bottom | ▼ −0.7 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 36.4 per 1,000 homes | 51.8 | 2nd | ▼ −21.6 |
| CH01_2Stage 2 complaints rate (lower is better) | 8.90 per 1,000 homes | 10.8 | 2nd | ▼ −0.40 |
| CH02_1Stage 1 responded in time | 91.5% | 88.0% | 2nd | ▲ +41.0 |
| CH02_2Stage 2 responded in time | 98.0% | 86.3% | Top | ▲ +21.5 |
| NM01_1ASB cases rate (lower is better) | 21.4 per 1,000 homes | 37.3 | Top | ▲ +13.1 |
| NM01_2Hate incident cases rate (lower is better) | 0.50 per 1,000 homes | 0.60 | 2nd | ▲ +0.50 |
Quartiles and medians compare Central Bedfordshire Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 755 responses, margin of error ±3.3 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.