Castles & Coasts Housing Association Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth6,753 homesRegulator code 4858
In 2025/26, 81.3% of Castles & Coasts Housing Association Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the second quartile (56th of 189).
That is up 4.4 points on 2024/25. Against other housing associations, its strongest result was safe home and its most room to improve was satisfaction with repairs.
Compare Castles & Coasts Housing Association Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 81.3% | 76.9% | 2nd | ▲ +4.4 |
| TP02Satisfaction with repairs | 80.0% | 77.7% | 2nd | ▲ +2.6 |
| TP03Time taken for repairs | 76.6% | 74.1% | 2nd | ▲ +2.2 |
| TP04Well-maintained home | 82.0% | 77.1% | 2nd | ▲ +8.1 |
| TP05Safe home | 86.6% | 82.0% | 2nd | ▲ +6.2 |
| TP06Listens and acts | 72.0% | 69.2% | 2nd | ▲ +5.3 |
| TP07Keeps tenants informed | 79.5% | 77.4% | 2nd | ▲ +7.7 |
| TP08Fair and respectful | 85.2% | 82.3% | 2nd | ▲ +6.5 |
| TP09Complaints handling | 43.6% | 41.8% | 2nd | ▲ +5.8 |
| TP10Communal areas | 73.9% | 71.6% | 2nd | ▲ +11.3 |
| TP11Neighbourhood contribution | 72.0% | 70.0% | 2nd | ▲ +11.4 |
| TP12Anti-social behaviour | 67.7% | 64.0% | 2nd | ▲ +13.8 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.3% | 0.1% | 3rd | 0.0 |
| RP02_1Non-emergency repairs on time | 95.7% | 85.2% | Top | ▲ +3.5 |
| RP02_2Emergency repairs on time | 99.3% | 96.6% | Top | ▲ +0.6 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 32.1 per 1,000 homes | 61.1 | Top | ▲ +6.20 |
| CH01_2Stage 2 complaints rate (lower is better) | 5.50 per 1,000 homes | 12.9 | Top | ▲ +0.70 |
| CH02_1Stage 1 responded in time | 92.6% | 96.2% | 3rd | ▼ −6.8 |
| CH02_2Stage 2 responded in time | 94.3% | 96.2% | 3rd | ▼ −5.7 |
| NM01_1ASB cases rate (lower is better) | 46.8 per 1,000 homes | 34.9 | 3rd | ▼ −14.2 |
| NM01_2Hate incident cases rate (lower is better) | 0.60 per 1,000 homes | 0.80 | 2nd | ▲ +0.20 |
Quartiles and medians compare Castles & Coasts Housing Association Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,601 responses, margin of error ±2.1 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.