Brunelcare
Tenant Satisfaction Measures 2025/26
Housing associationSouth1,128 homesRegulator code LH0269
In 2025/26, 88.8% of Brunelcare's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the top quartile (12th of 189).
That is up 3.3 points on 2024/25. Against other housing associations, its strongest result was well-maintained home and its most room to improve was neighbourhood contribution.
Compare Brunelcare with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 88.8% | 76.9% | Top | ▲ +3.3 |
| TP02Satisfaction with repairs | 89.1% | 77.7% | Top | ▼ −1.3 |
| TP03Time taken for repairs | 84.7% | 74.1% | Top | ▼ −2.9 |
| TP04Well-maintained home | 90.2% | 77.1% | Top | ▲ +4.1 |
| TP05Safe home | 89.5% | 82.0% | Top | ▼ −1.0 |
| TP06Listens and acts | 71.3% | 69.2% | 2nd | ▲ +2.4 |
| TP07Keeps tenants informed | 80.3% | 77.4% | 2nd | ▲ +1.7 |
| TP08Fair and respectful | 87.9% | 82.3% | Top | ▲ +1.8 |
| TP09Complaints handling | 52.8% | 41.8% | Top | ▼ −3.8 |
| TP10Communal areas | 84.9% | 71.6% | Top | ▼ −2.2 |
| TP11Neighbourhood contribution | 64.7% | 70.0% | 3rd | ▲ +1.1 |
| TP12Anti-social behaviour | 71.1% | 64.0% | Top | ▲ +4.1 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 79.9% | 85.2% | 3rd | ▼ −5.7 |
| RP02_2Emergency repairs on time | 80.9% | 96.6% | Bottom | ▼ −0.8 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +2.8 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 98.2% | 100.0% | Bottom | ▼ −1.8 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 44.4 per 1,000 homes | 61.1 | 2nd | ▼ −9.90 |
| CH01_2Stage 2 complaints rate (lower is better) | 3.60 per 1,000 homes | 12.9 | Top | ▼ −2.70 |
| CH02_1Stage 1 responded in time | 93.9% | 96.2% | 3rd | ▲ +5.6 |
| CH02_2Stage 2 responded in time | 75.0% | 96.2% | Bottom | ▼ −25.0 |
| NM01_1ASB cases rate (lower is better) | 21.3 per 1,000 homes | 34.9 | Top | ▼ −12.4 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.80 | Top | ▼ −1.80 |
Quartiles and medians compare Brunelcare with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by postal, 491 responses, margin of error ±3.3 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.