Broadland Housing Association Limited
Tenant Satisfaction Measures 2025/26
Housing associationSouth5,620 homesRegulator code L0026
In 2025/26, 64.6% of Broadland Housing Association Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (171st of 189).
That is up 2.3 points on 2024/25. Against other housing associations, its strongest result was complaints handling and its most room to improve was anti-social behaviour.
Compare Broadland Housing Association Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 64.6% | 76.9% | Bottom | ▲ +2.3 |
| TP02Satisfaction with repairs | 70.4% | 77.7% | Bottom | ▲ +0.8 |
| TP03Time taken for repairs | 66.1% | 74.1% | Bottom | ▲ +3.6 |
| TP04Well-maintained home | 65.3% | 77.1% | Bottom | ▲ +1.1 |
| TP05Safe home | 71.6% | 82.0% | Bottom | ▲ +0.9 |
| TP06Listens and acts | 52.1% | 69.2% | Bottom | 0.0 |
| TP07Keeps tenants informed | 62.3% | 77.4% | Bottom | ▲ +0.1 |
| TP08Fair and respectful | 69.3% | 82.3% | Bottom | ▲ +0.3 |
| TP09Complaints handling | 38.8% | 41.8% | 3rd | ▲ +7.7 |
| TP10Communal areas | 66.6% | 71.6% | 3rd | ▲ +0.4 |
| TP11Neighbourhood contribution | 57.4% | 70.0% | Bottom | ▲ +2.0 |
| TP12Anti-social behaviour | 50.1% | 64.0% | Bottom | ▼ −0.9 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | ▼ −0.1 |
| RP02_1Non-emergency repairs on time | 85.8% | 85.2% | 2nd | ▲ +4.3 |
| RP02_2Emergency repairs on time | 88.9% | 96.6% | Bottom | ▲ +11.9 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | ▲ +0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 99.6% | 100.0% | Bottom | ▲ +0.3 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 69.2 per 1,000 homes | 61.1 | 3rd | ▲ +4.40 |
| CH01_2Stage 2 complaints rate (lower is better) | 6.10 per 1,000 homes | 12.9 | Top | ▲ +1.80 |
| CH02_1Stage 1 responded in time | 86.3% | 96.2% | Bottom | ▲ +2.6 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +4.3 |
| NM01_1ASB cases rate (lower is better) | 23.3 per 1,000 homes | 34.9 | 2nd | ▼ −1.70 |
| NM01_2Hate incident cases rate (lower is better) | 1.10 per 1,000 homes | 0.80 | 3rd | ▲ +0.90 |
Quartiles and medians compare Broadland Housing Association Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 1,037 responses, margin of error ±2.7 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.