Arches Housing Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth1,379 homesRegulator code LH0884
In 2025/26, 82.6% of Arches Housing Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the second quartile (50th of 189).
That is down 1.3 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare Arches Housing Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 82.6% | 76.9% | 2nd | ▼ −1.3 |
| TP02Satisfaction with repairs | 86.3% | 77.7% | Top | ▲ +1.3 |
| TP03Time taken for repairs | 86.6% | 74.1% | Top | ▲ +3.8 |
| TP04Well-maintained home | 84.7% | 77.1% | Top | ▲ +0.9 |
| TP05Safe home | 90.6% | 82.0% | Top | ▲ +2.4 |
| TP06Listens and acts | 80.6% | 69.2% | Top | ▲ +1.5 |
| TP07Keeps tenants informed | 86.3% | 77.4% | Top | ▲ +4.7 |
| TP08Fair and respectful | 87.7% | 82.3% | Top | ▼ −0.5 |
| TP09Complaints handling | 50.8% | 41.8% | Top | ▲ +1.5 |
| TP10Communal areas | 78.4% | 71.6% | Top | ▼ −2.4 |
| TP11Neighbourhood contribution | 82.3% | 70.0% | Top | ▲ +6.6 |
| TP12Anti-social behaviour | 77.1% | 64.0% | Top | ▲ +5.6 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.1% | 0.1% | 2nd | ▲ +0.1 |
| RP02_1Non-emergency repairs on time | 85.3% | 85.2% | 2nd | ▼ −5.5 |
| RP02_2Emergency repairs on time | 96.6% | 96.6% | 3rd | ▲ +3.0 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | - | 100.0% | - | - |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 65.1 per 1,000 homes | 61.1 | 3rd | ▲ +5.40 |
| CH01_2Stage 2 complaints rate (lower is better) | 7.20 per 1,000 homes | 12.9 | Top | ▼ −0.10 |
| CH02_1Stage 1 responded in time | 100.0% | 96.2% | Top | 0.0 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | 0.0 |
| NM01_1ASB cases rate (lower is better) | 54.4 per 1,000 homes | 34.9 | 3rd | ▲ +10.8 |
| NM01_2Hate incident cases rate (lower is better) | 1.50 per 1,000 homes | 0.80 | Bottom | ▲ +0.80 |
Quartiles and medians compare Arches Housing Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 310 responses, margin of error ±4.8 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.