A2Dominion Housing Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationSouth25,212 homesRegulator code L4240
In 2025/26, 59.7% of A2Dominion Housing Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (180th of 189).
That is down 1.0 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare A2Dominion Housing Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 59.7% | 76.9% | Bottom | ▼ −1.0 |
| TP02Satisfaction with repairs | 61.8% | 77.7% | Bottom | ▼ −1.9 |
| TP03Time taken for repairs | 59.4% | 74.1% | Bottom | ▼ −1.7 |
| TP04Well-maintained home | 64.8% | 77.1% | Bottom | ▲ +1.0 |
| TP05Safe home | 69.0% | 82.0% | Bottom | ▼ −2.8 |
| TP06Listens and acts | 53.2% | 69.2% | Bottom | ▼ −1.4 |
| TP07Keeps tenants informed | 64.3% | 77.4% | Bottom | ▼ −2.6 |
| TP08Fair and respectful | 68.7% | 82.3% | Bottom | ▼ −0.6 |
| TP09Complaints handling | 32.3% | 41.8% | Bottom | ▲ +1.4 |
| TP10Communal areas | 64.6% | 71.6% | Bottom | ▲ +3.1 |
| TP11Neighbourhood contribution | 57.9% | 70.0% | Bottom | ▲ +1.1 |
| TP12Anti-social behaviour | 57.2% | 64.0% | Bottom | ▲ +1.6 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.1% | 0.1% | 2nd | ▼ −0.1 |
| RP02_1Non-emergency repairs on time | 68.0% | 85.2% | Bottom | ▼ −5.9 |
| RP02_2Emergency repairs on time | 83.2% | 96.6% | Bottom | ▼ −2.1 |
| BS01Gas safety checks | 98.9% | 100.0% | Bottom | ▲ +2.0 |
| BS02Fire risk assessments | 94.9% | 100.0% | Bottom | ▼ −4.6 |
| BS03Asbestos surveys | 99.9% | 100.0% | Bottom | ▲ +0.3 |
| BS04Legionella assessments | 97.9% | 100.0% | Bottom | ▲ +5.3 |
| BS05Lift safety checks | 89.6% | 100.0% | Bottom | ▲ +5.9 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 239.4 per 1,000 homes | 61.1 | Bottom | ▲ +39.5 |
| CH01_2Stage 2 complaints rate (lower is better) | 90.1 per 1,000 homes | 12.9 | Bottom | ▲ +43.0 |
| CH02_1Stage 1 responded in time | 85.4% | 96.2% | Bottom | ▲ +15.2 |
| CH02_2Stage 2 responded in time | 81.7% | 96.2% | Bottom | ▲ +8.0 |
| NM01_1ASB cases rate (lower is better) | 31.9 per 1,000 homes | 34.9 | 2nd | ▼ −5.60 |
| NM01_2Hate incident cases rate (lower is better) | 8.40 per 1,000 homes | 0.80 | Bottom | ▼ −0.30 |
Quartiles and medians compare A2Dominion Housing Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,281 responses, margin of error ±2.6 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.